Técnico De Campo (ti) - Vitória - Es

UNISYS AUSTRALIA PTY LIMITED

Vitória, Espírito Santo, Brazil
Hardware and software support
Remote access tools
Network configuration
Provide first-level support for hardware and software issues to users via remote access, chat, or email

Job Summary

  • Provide first-level support for hardware and software issues to users via remote access, chat, or email.
  • Install and configure hardware, software, and network components, including mobile devices, while managing IT assets.
  • Monitor SLAs, identify system improvements, and create user guides to enhance the support experience.

Matching Summary

Provide first-level support for hardware and software issues to users via remote access, chat, or email.

Skills & Requirements

Must-have

  • Hardware and software support
  • Remote access tools
  • Network configuration
  • Mobile device troubleshooting
  • IT asset management

Nice-to-have

  • System and process improvement
  • User assistance materials
  • Customer relationship management

Key Requirements

  • High School Diploma required
  • Intermediate English proficiency
  • Intermediate OS knowledge
  • Intermediate Office Suite knowledge
  • Intermediate Networking knowledge
  • Intermediate Internet knowledge
  • Desktop and printer installation/maintenance
  • Software installation/configuration
  • Organization and Methods skills
  • Negotiation and communication skills
  • Interpersonal skills
  • Access to Vitoria - ES
  • Short travel availability
  • Own vehicle for service calls

Work Rights

Not specified

Tailored Resume

Cover Letter