(Healthcare) Senior Manager / Manager - Business Office Operations #HTJ

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Not specified
Lead full bill adjustment process
Manage customer liaison officers
Handle escalated cases resolution
The job posting is for a Senior Manager/Manager position in Business Office Operations at Recruit Express Pte Ltd in Singapore. The role involves overseeing the bill adjustment process, managing customer liaison officers, and streamlining operational processes to improve patient satisfaction

Job Summary

  • The role involves leading the full bill adjustment process to review documents and correct discrepancies.
  • Candidates will manage and coach customer liaison officers to handle walk-in enquiries within service standards.
  • The position requires identifying process gaps to streamline operations and enhance patient satisfaction.

Matching Summary

Match Score: 75

The job posting is for a Senior Manager/Manager position in Business Office Operations at Recruit Express Pte Ltd in Singapore. The role involves overseeing the bill adjustment process, managing customer liaison officers, and streamlining operational processes to improve patient satisfaction.

Skills & Requirements

Must-have

  • Lead full bill adjustment process
  • Manage customer liaison officers
  • Handle escalated cases resolution
  • Identify process gaps and improvements
  • Ensure billing policy compliance

Nice-to-have

  • Enhance patient satisfaction experience
  • Collaborate with internal departments
  • Streamline operational processes

Key Requirements

  • Experience in healthcare billing operations
  • Leadership and coaching skills
  • Knowledge of billing policies and governance

Work Rights

Not specified

Tailored Resume

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