Provide informative and accurate after sale service support and technical advice to the dealer network, by telephone, correspondence, and site visits regarding the proper operation, maintenance, troubleshooting and repair of industrial material handling equipment
Job Summary
Provide informative and accurate after sale service support and technical advice to the dealer network, by telephone, correspondence, and site visits regarding the proper operation, maintenance, troubleshooting and repair of industrial material handling equipment.
Perform diagnostic tests in the field and via remote access, analyze data and direct repair steps.
Assist the service technical training team in development of on-line and classroom training courses.
Matching Summary
Provide informative and accurate after sale service support and technical advice to the dealer network, by telephone, correspondence, and site visits regarding the proper operation, maintenance, troubleshooting and repair of industrial material handling equipment.
Skills & Requirements
Must-have
telephone and email support
technical helpdesk service
in-person service support
diagnostic tests
remote access diagnostics
document support requests
Nice-to-have
positive attitude under pressure
share information in a group
customer service experience
service training experience
bilingual Spanish
Key Requirements
5 years' experience industrial trucks/automotive EV field