Responsible for managing inbound Contact Centers, including supervisors, team leaders, and customer care associates, maximizing operations through management tools
Job Summary
Responsible for managing inbound Contact Centers, including supervisors, team leaders, and customer care associates, maximizing operations through management tools.
Develops operational standards, monitors adherence, and executes short- and long-term strategies while providing input on operating budgets and forecasts.
Interacts with customers on complex quotes, vendor negotiation, and ensures the department resolves outstanding issues and provides excellent service levels.
Matching Summary
Responsible for managing inbound Contact Centers, including supervisors, team leaders, and customer care associates, maximizing operations through management tools.