Senior Specialist Incident & Problem Management (itsm)

CMHC

Montreal, QC, Canada
Base: $104,180.28 to $130,225.36; bonus/equity: an...
On-site
Servicenow itsm configuration
Major incident management lifecycle
Itil foundation certification required
This role involves executing the full Incident Management lifecycle including triage, prioritization, and resolution within a regulated environment

Job Summary

  • This role involves executing the full Incident Management lifecycle including triage, prioritization, and resolution within a regulated environment.
  • Candidates will act as Major Incident Commander to facilitate incident bridges and coordinate technical teams for timely service restoration.
  • The position offers a comprehensive benefits package including a defined benefit pension plan, annual performance incentives, and professional growth support.

Matching Summary

This role involves executing the full Incident Management lifecycle including triage, prioritization, and resolution within a regulated environment.

Salary

Base: $104,180.28 to $130,225.36; Bonus/Equity: Annual individual performance incentive; Benefits: Defined benefit pension plan, group insurance, paid vacation

Skills & Requirements

Must-have

  • ServiceNow ITSM configuration
  • Major Incident Management lifecycle
  • ITIL Foundation certification required
  • 7+ years IT Service Management experience
  • Bilingual English French communication

Nice-to-have

  • Advanced ITIL or ServiceNow certifications
  • Vendor coordination during incidents
  • Operational readiness support experience
  • Data driven insights for continuous improvement
  • Inclusive workplace culture participation

Key Requirements

  • Postsecondary education in IT or Computer Science
  • Minimum 7 years progressive ITSM experience
  • ITIL Foundation certification mandatory
  • Deep hands-on ServiceNow Incident Management experience
  • Eligibility to work in Canada

Work Rights

Not specified

Tailored Resume

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