Field Service Engineer (transfusion Service Ambassador) (hoover, Al)
Abbott
Hoover, AL, United States
Base: $31.75 – $63.55ph; bonus/equity: not specifi...
Fully remote
Transfusion service ambassador role
First line support and technical troubleshooting
Instrument analytical turnaround time
Be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer, acting as the primary account management contact to improve economic profitability, increase customer loyalty, secure retention, and drive value expansion
Job Summary
Be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer, acting as the primary account management contact to improve economic profitability, increase customer loyalty, secure retention, and drive value expansion.
Deliver first line support and technical troubleshooting, coordinate orders, deliveries, and billing, and implement and maintain the effectiveness of the quality system.
Abbott offers career development, access to a HIP PPO medical plan, an excellent retirement savings plan, tuition reimbursement, and is recognized as a great place to work globally.
Matching Summary
Be the representative of Abbott and the Abbott Diagnostics Division (ADD) brand to the customer, acting as the primary account management contact to improve economic profitability, increase customer loyalty, secure retention, and drive value expansion.
Salary
Base: $31.75 – $63.55/hour; Bonus/Equity: Not specified; Benefits: Medical coverage, retirement savings plan, tuition reimbursement
Skills & Requirements
Must-have
Transfusion Service Ambassador role
first line support and technical troubleshooting
instrument analytical turnaround time
customer relationship management
voice of customer collection
hardware and software upgrades
Nice-to-have
improve economic profitability
increase customer loyalty
build promoters
share knowledge and education
build image and brand
Key Requirements
Bachelor’s degree or equivalent relevant experience
Two to four years relevant experience
Experience providing technical product application/hardware support