Job Summary

• This role serves as the primary point of contact for strategic customers, acting as their advocate within Workday internal teams.
• The Technical Account Manager is responsible for driving escalations, managing incidents, and ensuring alignment between business objectives and system reliability.
• Candidates must possess strong technical acumen and communication skills to navigate challenges with large enterprise accounts while maintaining a proactive support approach.

Matching Summary

Salary

Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available

Skills & Requirements

Key Requirements

• BS or MS in Computer Science or equivalent experience
• 7+ years product support or account management experience
• 5+ years implementing or managing complex SaaS solutions
• Fluent in French (Canadian preferred)
• Experience with HR, Payroll, or Financials domains

Work Rights