Customer Service Support

TransUnion LLC

Base: $19.83 - $33.05 ph; bonus/equity: not specif...
Hybrid (minimum of two days in the office)
Provide customer service experience
Respond to work requests
Document resolutions in itsm system
TransUnion LLC is seeking a Customer Service Support representative for a hybrid role that combines remote work with in-office responsibilities. The ideal candidate should possess a high school diploma and experience in a customer call center environment, providing technical support and customer service to both internal and external clients

Job Summary

  • This is an entry-level support position responsible for providing an amazing and memorable customer service experience with each direct interaction.
  • This customer-centric role will focus on a variety of operational and technical support requests related to desktop, applications, and user access needs.
  • TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion’s Employee Resource Groups.

Matching Summary

Match Score: 85

TransUnion LLC is seeking a Customer Service Support representative for a hybrid role that combines remote work with in-office responsibilities. The ideal candidate should possess a high school diploma and experience in a customer call center environment, providing technical support and customer service to both internal and external clients.

Salary

Base: $19.83 - $33.05 per hour; Bonus/Equity: Not specified; Benefits: Flexible benefits including flexible time off, paid time off, holidays, health, mental health support, disability, parental leave, adoption assistance, fertility planning, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) with match, ERGs

Skills & Requirements

Must-have

  • Provide customer service experience
  • Respond to work requests
  • Document resolutions in ITSM system
  • First level technical support
  • Support internal and external customers

Nice-to-have

  • Pursue passions and take ownership
  • Learn new things and be a leader
  • Work with great people
  • Pioneering products and cutting-edge technology
  • Embraced diversity

Key Requirements

  • High School Diploma required
  • Associate or bachelor’s degree desired
  • Experience in a Customer Call Center environment
  • Authorized to work in the United States

Work Rights

Authorized to work in the United States

Tailored Resume

Cover Letter