Principal, Customer Success Manager

Workday

India
Hybrid (at least 50% in-office or field time each quarter)
Customer relationship coordination
Liaison between product management and customer
Develop customer success plans
Workday is seeking a Principal Customer Success Manager to establish and drive customer relationships in India. The role requires extensive experience in customer-facing services and project management, particularly within the realms of HCM, Payroll, or Financials, and offers a flexible work environment

Job Summary

  • The Customer Success (CS) team is the voice of the customer and a critical driver of long-term business growth.
  • Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Match Score: 85

Workday is seeking a Principal Customer Success Manager to establish and drive customer relationships in India. The role requires extensive experience in customer-facing services and project management, particularly within the realms of HCM, Payroll, or Financials, and offers a flexible work environment.

Skills & Requirements

Must-have

  • Customer relationship coordination
  • Liaison between product management and customer
  • Develop customer success plans
  • Prioritize and drive resolution of concerns
  • Facilitate customer adoption of solution features

Nice-to-have

  • Sun-drenched optimism and drive
  • Curious minds and courageous collaborators
  • Empathy and shared enthusiasm
  • Functional domain expertise with Financials

Key Requirements

  • 10+ years customer facing services role
  • 3+ years project management experience
  • Experience with State & Local Government customer base
  • Customer management experience in complex software or SaaS environment
  • Bachelor degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter