Handle urgent calls and dispatch technicians with all necessary details, communicate clearly and empathetically with passengers stuck in elevators, and provide guidance and reassurance in emergency situations
Job Summary
Handle urgent calls and dispatch technicians with all necessary details, communicate clearly and empathetically with passengers stuck in elevators, and provide guidance and reassurance in emergency situations.
Respond to customer calls and messages within SLA, resolve inquiries, log complaints, and update customer information, escalating complex cases to the appropriate KONE teams.
KONE offers a competitive salary with performance bonus, meal vouchers, 13th salary, medical and life insurance, and opportunities to grow within a global, supportive, and collaborative company.
Matching Summary
Handle urgent calls and dispatch technicians with all necessary details, communicate clearly and empathetically with passengers stuck in elevators, and provide guidance and reassurance in emergency situations.
Salary
Base: Competitive salary; Bonus/Equity: performance bonus; Benefits: Meal vouchers – 30 RON/day, 13th salary, Medical and life insurance
Skills & Requirements
Must-have
Greek language advanced mandatory
Romanian language advanced mandatory
Handle urgent calls
Respond to customer calls
Communicate clearly and empathetically
Nice-to-have
Solution-oriented under pressure
Collaborative working culture
Innovative and collaborative culture
Employee engagement focus
Key Requirements
Greek language advanced mandatory
Romanian language advanced mandatory
English language basic
Experience in customer service or call center roles
PC literacy and ability to work with multiple systems