Job Summary

• The role focuses on leading the development of AI agents and tooling to revolutionize customer support through intelligent automation.
• Candidates must manage a high-performing team of 8-12 engineers and data scientists while driving technical strategy for agentic-first solutions.
• The position targets measurable improvements in support resolution rates, aiming for over 90% automated issue diagnosis accuracy.

Matching Summary

Salary

Base: $160,200 - $320,000 annually (US); California: $221,000 - $320,000; Short-term incentives via Annual Incentive Plan; Equity awards may be eligible

Skills & Requirements

Key Requirements

• Bachelor's degree in Computer Science or Engineering
• 3+ years managing teams of 5+ engineers
• 2-4 years hands-on Applied AI/ML experience
• Proven track record in cloud-native platform architecture

Work Rights