As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their overall banking needs including Home Loans, Business Banking, and Financial Advice.
CommBank is committed to supporting Aboriginal and Torres Strait Islander Peoples and offers professional and personal support through their Indigenous Employee Network.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Experience in financial services or retail
Excellent communication skills
Ability to articulate financial terms clearly
Problem solving and effective solutions
Working in a busy retail environment
Knowledge of banking products and services
Nice-to-have
Interest in career growth with CommBank
Ability to educate customers on digital banking
Integrity and customer-centric approach
Ability to conduct financial health checks
Support for Indigenous employee networks
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Availability for predetermined part-time roster
Ability to complete online assessments and digital interviews