The role is accountable for driving operational excellence to strengthen client relationships and deliver a scalable high-quality client experience across key accounts
Job Summary
The role is accountable for driving operational excellence to strengthen client relationships and deliver a scalable high-quality client experience across key accounts.
A key function of this role will be to ensure the successful delivery of Dyson's new operating model and transformation commitments based on market-leading technology infrastructure.
The agency offers a hybrid working model with three days in the office and two working remotely, balancing collaboration with flexibility.
Matching Summary
The role is accountable for driving operational excellence to strengthen client relationships and deliver a scalable high-quality client experience across key accounts.
Skills & Requirements
Must-have
10+ years client operations experience
5+ years leadership in operations
Media workflows and financial operations
Designing operational processes at scale
Dyson client transformation delivery
Nice-to-have
Advanced automation and AI agents
Integrated data and tech solutions
Influencing senior leaders and clients
Bias toward simplification and clarity
Inspiring teams through organizational change
Key Requirements
10+ years experience in client operations or agency operations
5+ years leadership experience in operations
Strong understanding of media workflows and financial operations