Senior Customer Resolution Manager

TIAA

Base: $63,500 - $91,300pyr; bonus/equity: pyrticip...
5+ years customer service experience
Finra series 6 or 7 and 63 registration
Resident state insurance licensing
The role involves managing complex customer needs, high dollar amounts, and risk while collaborating with legal, payment operations, and IT departments

Job Summary

  • The role involves managing complex customer needs, high dollar amounts, and risk while collaborating with legal, payment operations, and IT departments.
  • TIAA is a market-leading retirement company dedicated to delivering secure futures for millions of people through a culture of impact and integrity.
  • The position offers a competitive compensation package including base salary ranging from $63,500 to $91,300 per year plus potential incentive programs.

Matching Summary

The role involves managing complex customer needs, high dollar amounts, and risk while collaborating with legal, payment operations, and IT departments.

Salary

Base: $63,500 - $91,300/yr; Bonus/Equity: Participation in performance-linked incentive programs possible; Benefits: Comprehensive Total Rewards including retirement, health, wellness, and work-life offerings

Skills & Requirements

Must-have

  • 5+ years customer service experience
  • FINRA Series 6 or 7 and 63 registration
  • Resident state insurance licensing
  • CRM systems proficiency (Salesforce/Seibel)
  • Complex problem solving in financial services

Nice-to-have

  • 7+ years comparable experience
  • 3+ years complaint handling experience
  • Exceptional negotiation skills
  • Client advocacy mindset
  • Process improvement recommendations

Key Requirements

  • University Degree
  • Series 6 or 7 & Series 63 FINRA registrations
  • Resident state insurance license
  • 5+ years comparable experience required
  • Compliance with regulatory requirements

Work Rights

Not specified

Tailored Resume

Cover Letter