Hr Service Delivery Manager

Accenture

**
Employee data process design
Demand logging process
Hrms (sap, workday, oracle)
** Accenture is seeking an experienced HR Service Delivery Manager with 13-18 years of experience to oversee talent management, HR processes, and employee engagement within client accounts. The ideal candidate should possess strong HRMS knowledge, critical thinking abilities, and operational excellence skills, along with a proven track record in service delivery. **

Job Summary

  • Be accountable for account talent management and development, including demand logging, fulfillment, onboarding, and performance management.
  • Provide oversight of all major HR processes from a client perspective, monitoring trends, coordinating activities, and acting as a liaison with HR leadership.
  • Advise client account leadership on HR aspects of business strategies, issues, and decisions, while also coordinating people program efforts to optimize employee engagement and work experience.

Matching Summary

Match Score: 75

** Accenture is seeking an experienced HR Service Delivery Manager with 13-18 years of experience to oversee talent management, HR processes, and employee engagement within client accounts. The ideal candidate should possess strong HRMS knowledge, critical thinking abilities, and operational excellence skills, along with a proven track record in service delivery. **

Skills & Requirements

Must-have

  • Employee Data Process Design
  • Demand Logging Process
  • HRMS (SAP, Workday, Oracle)
  • Service Delivery Experience
  • Business Process Design
  • Quality Management

Nice-to-have

  • Talent Management and Development
  • Employee Engagement Programs
  • Performance Management
  • Business Operations Management
  • Business and Process Transformation
  • Team Building

Key Requirements

  • 13 to 18 years of experience
  • Any Graduation
  • 15+ years of experience as a Senior Contact Center Agent/Supervisor
  • English required

Work Rights

Not specified

Tailored Resume

Cover Letter