Support Account Manager

NetApp

Wichita, KS, US
Base: $105,000 - $136,000 usd; bonus/equity: perfo...
Hybrid
5+ years b2b customer-facing experience
Netapp products or enterprise it proficiency
Strategic technical relationship building
NetApp is seeking a Support Account Manager (SAM) who will leverage technical expertise and customer success skills to enhance client experiences and drive business outcomes. This hybrid position requires a mix of technical knowledge and relationship-building abilities to support product adoption and ensure customer satisfaction

Job Summary

  • The Support Account Manager blends technical expertise with customer success skills to deliver outstanding experiences and drive business outcomes.
  • Key responsibilities include conducting technical health checks, managing P1 escalations, and facilitating smooth onboarding and adoption activities.
  • The role offers a competitive salary range of $105,000 - $136,000 USD along with comprehensive benefits including health insurance and stock options.

Matching Summary

Match Score: 85

NetApp is seeking a Support Account Manager (SAM) who will leverage technical expertise and customer success skills to enhance client experiences and drive business outcomes. This hybrid position requires a mix of technical knowledge and relationship-building abilities to support product adoption and ensure customer satisfaction.

Salary

Base: $105,000 - $136,000 USD; Bonus/Equity: Performance-Based Incentives and RSUs included; Benefits: Health Insurance, Life Insurance, Retirement Plans, Paid Time Off

Skills & Requirements

Must-have

  • 5+ years B2B customer-facing experience
  • NetApp products or enterprise IT proficiency
  • Strategic technical relationship building

Nice-to-have

  • Gainsight or Salesforce tool experience
  • Project management methodology familiarity
  • Technical storage domain knowledge

Key Requirements

  • Bachelor's degree required
  • NCTSP certification or higher required
  • 5+ years B2B experience in Customer Success or Technical Account Management

Work Rights

Not specified

Tailored Resume

Cover Letter