Helpdesk Executive – Stable Operational Role (Training Provided)

TECHELM SERVICES PTE. LTD.

Singapore
Shift allowance; operational incentive; contract c...
Minimum diploma in it related studies
Basic computer literacy and microsoft office
Ability to work rotating shifts including weekends
This role involves providing first-level (L1) support by handling customer enquiries via phone, email, and messaging platforms

Job Summary

  • This role involves providing first-level (L1) support by handling customer enquiries via phone, email, and messaging platforms.
  • Candidates will be responsible for recording incidents, performing basic troubleshooting, and escalating complex cases to relevant teams.
  • The position offers on-the-job training, a stable operational environment, and shift allowances for eligible employees.

Matching Summary

Match Score: 85

This role involves providing first-level (L1) support by handling customer enquiries via phone, email, and messaging platforms.

Salary

Shift allowance; Operational incentive; Contract completion recognition

Skills & Requirements

Must-have

  • Minimum diploma in IT related studies
  • Basic computer literacy and Microsoft Office
  • Ability to work rotating shifts including weekends

Nice-to-have

  • Customer service or call centre experience
  • Hospitality or administrative background
  • Strong communication and interpersonal skills
  • Positive attitude and willingness to learn

Key Requirements

  • Minimum diploma qualifications in IT related studies
  • Able to work rotating shifts, including weekends and public holidays
  • Meeting operational and security clearance requirements

Work Rights

Not specified

Tailored Resume

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