Technical Services Engineer- Weekends

MongoDB Atlas

Palo Alto, California, USA
On-site (weekend-based)
Weekend support focus
Troubleshoot application problems
Advocate for customer needs
MongoDB is seeking a Technical Services Engineer for a weekend-based position in Palo Alto, California. This role involves supporting customers in effectively using MongoDB’s cloud products, troubleshooting issues, and advocating for user needs while working in a collaborative team environment

Job Summary

  • As a Senior Technical Services Engineer, Cloud you’ll be advising customers on strategies and documented practices for making best use of our cloud products.
  • You will utilize your exceptional analytical skills and customer service to ensure that MongoDB users are successful with our suite of MongoDB application-layer products.
  • This position is a weekend-based role, requiring availability and coverage on Saturdays and Sundays.

Matching Summary

Match Score: 85

MongoDB is seeking a Technical Services Engineer for a weekend-based position in Palo Alto, California. This role involves supporting customers in effectively using MongoDB’s cloud products, troubleshooting issues, and advocating for user needs while working in a collaborative team environment.

Skills & Requirements

Must-have

  • Weekend support focus
  • Troubleshoot application problems
  • Advocate for customer needs
  • Analyze logs and server data
  • Build standard troubleshooting methodologies

Nice-to-have

  • Curious and multi-faceted
  • Passion for SaaS services
  • Work at the frontier of distributed systems
  • Contribute to product and community

Key Requirements

  • 5+ years of relevant experience
  • Prior working experience in AWS, GCP or Azure
  • Advanced OS and Networking Core concepts
  • Solid Linux, Networking, and Diagnostics fundamentals
  • Fundamental understanding of one or more databases
  • Working knowledge in IAM, Security, APIs, DR, Backup
  • Experience with JIRA, Confluence and Github
  • Strong diagnostic/troubleshooting aptitude
  • Must be a US Citizen

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter