Job Summary

• The Customer Success Manager (CSM) is a versatile expert responsible for ensuring high-value customers achieve a significant return on their investment with our platform.
• In the 'Agentic Era,' the Marketing & Commerce CSM serves as a Strategic Partner who is truly 'at home' in the digital-first world, speaking the customer’s language fluently.
• Salesforce offers a variety of benefits to help you live well including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.

Matching Summary

Salary

Base: $123,100 - $186,300 annually; Base: $147,400 - $202,600 per year (California, New York, select cities); Bonus/Equity: company bonus, incentive for sales roles, equity as applicable; Benefits: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program

Skills & Requirements

Key Requirements

• 3-4 years industry expertise in Customer Success
• 3-4 years experience supporting Marketing Cloud customers
• Marketing Cloud certifications
• Salesforce Platform Administrator certification preferred
• Consulting skills
• Excellent communication skills

Work Rights