The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration
Job Summary
The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration.
The role involves delivering all aspects of customer service, responding positively to queries and complaints, and establishing relationships with University clients.
Employees are expected to undertake marketing activities such as attending open days, carrying out sales and leasing activities, and participating in an on-call roster for emergency support.
Matching Summary
The Customer Service Associate works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration.
Skills & Requirements
Must-have
Excellent customer service skills
Proficient in Microsoft Office packages
Strong relationship building skills
Ability to act autonomously
Fluent English verbal communication
Health and Safety knowledge
Nice-to-have
Enthusiasm to deliver exceptional experience
Flexible approach to changing environment
Cultural awareness and adaptability
Experience with sales conversions
Ability to multitask effectively
Key Requirements
Good level of general education
Significant experience in customer facing service delivery role