Product Support Representative - Emea Region - Eoperations Services
Airbus Helicopters Polska Sp. z o.o.
Gdansk, Poland
Not specified; training: 3,000 pln grosspyear afte...
Hybrid
3+ years technical customer support experience
Sql proficiency for deep-dive troubleshooting
Experience with imacs, gdb, argo, somf-gt
The role involves providing Level 2/3 technical support for eOperations services as the technical interface for EMEA airline customers
Job Summary
The role involves providing Level 2/3 technical support for eOperations services as the technical interface for EMEA airline customers.
Candidates must possess proficiency in SQL and familiarity with specific aviation data systems like IMACS and ArGO to resolve complex software incidents.
The position offers a hybrid work model in Gdansk, Poland, with flexible hours, meal co-funding, and access to professional development training.
Matching Summary
The role involves providing Level 2/3 technical support for eOperations services as the technical interface for EMEA airline customers.
Salary
Not specified; Training: 3000 PLN gross/year after probation; Referral bonus: 5000 PLN
Skills & Requirements
Must-have
3+ years technical customer support experience
SQL proficiency for deep-dive troubleshooting
Experience with IMACS, GDB, ArGO, SOMF-GT
Understanding of ACARS communications and SPEC2000 formats
Knowledge of FOQA/FDM and FOMS/MRO software
Nice-to-have
Fluency in French, Spanish, or German
Palantir Foundry and Cloud architecture knowledge
API/ETL process experience
Collaboration across global Airbus ecosystem
Key Requirements
Degree in Computer Science, IT, or Aviation-related field