Truss Manager

Home Depot

Remote, US
Base: $78,000 - $108,000; bonus/equity: not specif...
Manage team of associates
Resolve customer issues
Drive team productivity
The Truss Manager oversees a core service function within the department, responsible for managing a team of associates to resolve complex customer issues

Job Summary

  • The Truss Manager oversees a core service function within the department, responsible for managing a team of associates to resolve complex customer issues.
  • This individual is accountable for driving team productivity, providing pro-active customer service, and dispute resolution, while also driving continuous improvement of processes and results.
  • Key responsibilities include managing the core function by working with the team to drive resolution of customer service opportunities, establishing measurement systems, and coaching and developing associates.

Matching Summary

The Truss Manager oversees a core service function within the department, responsible for managing a team of associates to resolve complex customer issues.

Salary

Base: $78,000 - $108,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Manage team of associates
  • Resolve customer issues
  • Drive team productivity
  • Pro-active customer service
  • Continuous process improvement
  • Develop and motivate staff

Nice-to-have

  • Highly developed interpersonal skills
  • Positive attitude
  • Professional attitude and appearance
  • Constructively critical problem solver

Key Requirements

  • High school diploma and/or GED
  • 5 years of work experience
  • Bachelor's Degree preferred
  • Store manager or assistant store manager experience preferred
  • Must be eighteen years of age or older
  • Must be legally permitted to work in the United States

Work Rights

Legally permitted to work in the United States

Tailored Resume

Cover Letter