Hybrid (full-time in-office for first 12 weeks, then flexible hybrid work)
Frontline inbound call centre role
Answering critical fraud calls
Treating customer circumstances as unique
NAB is seeking a Fraud Assist Analyst for a full-time, 12-month fixed-term contract in Melbourne CBD, requiring on-site work for the first 12 weeks of training, followed by a hybrid work model. The role involves providing exceptional customer service to clients affected by fraud, handling high call volumes with empathy and professionalism
Job Summary
This role requires you to work Full time in office for the first 12 weeks of training, then enjoy flexible hybrid working at our 700 Bourke St Docklands location.
In the role of Fraud Assist Analyst you will be part of the Fraud Assist team answering critical calls from our customers that may have been impacted by fraud.
We are committed to providing an environment where you can work your way.
Matching Summary
Match Score: 85
NAB is seeking a Fraud Assist Analyst for a full-time, 12-month fixed-term contract in Melbourne CBD, requiring on-site work for the first 12 weeks of training, followed by a hybrid work model. The role involves providing exceptional customer service to clients affected by fraud, handling high call volumes with empathy and professionalism.