Customer Banking Specialist - Docklands

CommBank

Docklands, Australia
30 hours per week, monday - friday, 9:30 am - 4:00 pm (predetermined roster)
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
CommBank is seeking a Customer Banking Specialist for their Docklands branch, responsible for providing exceptional customer service and support in various banking needs. The role involves engaging with customers to assess their financial requirements, offering solutions, and ensuring a positive banking experience

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Docklands Branch you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • We’re interested in hearing from people who have proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality.

Matching Summary

Match Score: 85

CommBank is seeking a Customer Banking Specialist for their Docklands branch, responsible for providing exceptional customer service and support in various banking needs. The role involves engaging with customers to assess their financial requirements, offering solutions, and ensuring a positive banking experience.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Financial Health Checks
  • Demonstrate in-branch technology

Nice-to-have

  • Act with integrity
  • Customer at the centre
  • Holistic solutions for customers
  • Improve financial wellbeing

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to articulate financial terms
  • Ability to ask the right questions
  • Work in a busy retail environment

Work Rights

Not specified

Tailored Resume

Cover Letter