Lead Specialist - Workforce Strategy

London Stock Exchange Group (LSEG)

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Workforce management expertise
Capacity planning build
Power bi expertise
** The London Stock Exchange Group (LSEG) is seeking a Lead Specialist in Workforce Strategy to enhance staffing efficiency through data-driven insights and analytics. The role involves forecasting, capacity planning, and collaboration with various teams to ensure effective workforce management. **

Job Summary

  • The Workforce Strategy team delivers data-driven insights, analytics, and services to ensure Customer Operations maintains optimal staffing levels to meet business demands.
  • Responsibilities include developing detailed headcount capacity plans, delivering forecasts for key metrics, and optimizing schedules for Customer Support roles.
  • Join a dynamic organization of 25,000 people across 65 countries that values innovation, quality, and continuous improvement, offering tailored benefits and support.

Matching Summary

Match Score: 75

** The London Stock Exchange Group (LSEG) is seeking a Lead Specialist in Workforce Strategy to enhance staffing efficiency through data-driven insights and analytics. The role involves forecasting, capacity planning, and collaboration with various teams to ensure effective workforce management. **

Skills & Requirements

Must-have

  • Workforce Management expertise
  • Capacity planning build
  • Power BI expertise
  • DAX and SQL skills
  • Statistical forecasting models

Nice-to-have

  • Business process improvement
  • Global matrix environment experience
  • Collaborative and creative culture
  • Sustainability commitment

Key Requirements

  • Minimum 8 years Workforce Management experience
  • Proven workforce management program experience
  • Deep understanding of workforce planning tools
  • Excellent database leadership skills
  • Exceptional communication skills
  • Experience partnering with senior business leaders

Work Rights

Not specified

Tailored Resume

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