Hourly rate: $17.50 - $21.00; bonus/equity: not sp...
Hybrid
Proactive customer engagement
Inbound calls, email, chat support
Technical product knowledge
The Adventure Sports Operations team is responsible for delivering the highest level of service to customers, sales representatives, and sales management to achieve company sales goals
Job Summary
The Adventure Sports Operations team is responsible for delivering the highest level of service to customers, sales representatives, and sales management to achieve company sales goals.
Your proactive approach to emails, calls, and chats will create an emotional connection that drives brand love, advocacy, loyalty, and increased lifetime value.
We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission!
Matching Summary
The Adventure Sports Operations team is responsible for delivering the highest level of service to customers, sales representatives, and sales management to achieve company sales goals.
Salary
Hourly Rate: $17.50 - $21.00; Bonus/Equity: Not specified; Benefits: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts
Skills & Requirements
Must-have
Proactive customer engagement
Inbound calls, email, chat support
Technical product knowledge
eCommerce email calendar familiarity
Build strong relationships
Nice-to-have
Emotional connection with customers
Drive brand love and advocacy
Surprise and delight customers
Key Requirements
2-3 years customer service experience
Computer proficiency in Excel, Word, Outlook
Working knowledge of SAP operating system
Previous experience with ZenDesk or similar CRM
Experience within MX, Bike and Action Sports Industry