Technical Coach - Complex Claims

Suncorp-Metway Ltd

Sydney, NSW, Australia
Not specified; not specified; employee benefits in...
On-site
Claims management experience
General insurance principles knowledge
End-to-end claims process expertise
This role involves delivering tailored coaching and training programs based on quality reviews and customer feedback to enhance team performance

Job Summary

  • This role involves delivering tailored coaching and training programs based on quality reviews and customer feedback to enhance team performance.
  • The successful candidate will collaborate with frontline leaders to develop performance plans focused on technical excellence in managing complex claims.
  • Suncorp offers robust employee benefits including study support, career development programs, and flexible work arrangements to prioritize work/life balance.

Matching Summary

This role involves delivering tailored coaching and training programs based on quality reviews and customer feedback to enhance team performance.

Salary

Not specified; Not specified; Employee benefits include discounts, donation matching, and study support

Skills & Requirements

Must-have

  • Claims Management experience
  • General insurance principles knowledge
  • End-to-end claims process expertise
  • Strong communication and interpersonal skills

Nice-to-have

  • Regulatory Risk and Compliance experience
  • Complaints handling experience
  • Innovative coaching and mentoring approach
  • Ability to shape future of claims management

Key Requirements

  • 12 month contract duration
  • Experience in Commercial Claims
  • Advanced knowledge of general insurance

Work Rights

Not specified

Tailored Resume

Cover Letter