Knowledge of insurance products and claims processes
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AIG is seeking a Complaints and Disputes Officer for its Spain and Portugal operations, focusing on managing and resolving disputes in accordance with local regulations. The role offers opportunities for career growth in a dynamic environment while emphasizing AIG's commitment to customer satisfaction and operational excellence.
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Job Summary
The role offers the opportunity to manage dispute resolution processes in Spain and Portugal while ensuring fair outcomes for customers.
Candidates will engage directly with local regulators to manage ombudsman complaints and prepare reports for management to drive service improvements.
AIG fosters a culture of belonging and inclusion through flexible work arrangements and Employee Resource Groups across its global operations.
Matching Summary
Match Score: 75
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AIG is seeking a Complaints and Disputes Officer for its Spain and Portugal operations, focusing on managing and resolving disputes in accordance with local regulations. The role offers opportunities for career growth in a dynamic environment while emphasizing AIG's commitment to customer satisfaction and operational excellence.
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Skills & Requirements
Must-have
Strong dispute resolution experience
Fluency in Spanish, Portuguese, and English
Knowledge of insurance products and claims processes
Ability to manage complex regulatory matters
Experience with arbitration services and regulators
Nice-to-have
Process improvement mindset
Data analysis for root cause identification
Strong negotiation skills
Ability to work unsupervised under tight deadlines
Commitment to inclusive culture
Key Requirements
Industry experience preferably within insurance
Understanding of complaint handling regulatory requirements