Head Of Experience Design

Banklife

Hybrid
End-to-end customer journey improvement
Human-centered design principles
Experience design project leadership
The Experience Design team focuses on enhancing customer and distributor experiences through human-centered design principles. The leader will visualize customer needs and business objectives to improve the end-to-end customer journey. This role champions the business value of HCD methodology and fosters a culture of design excellence across the organization

Job Summary

  • The Experience Design team focuses on enhancing customer and distributor experiences through human-centered design principles. The leader will visualize customer needs and business objectives to improve the end-to-end customer journey. This role champions the business value of HCD methodology and fosters a culture of design excellence across the organization.

Matching Summary

The Experience Design team focuses on enhancing customer and distributor experiences through human-centered design principles. The leader will visualize customer needs and business objectives to improve the end-to-end customer journey. This role champions the business value of HCD methodology and fosters a culture of design excellence across the organization.

Skills & Requirements

Must-have

  • End-to-end customer journey improvement
  • Human-centered design principles
  • Experience design project leadership

Nice-to-have

  • Strong industry relationships
  • Curiosity and passion for design
  • Comfortable with ambiguity

Key Requirements

  • 12 years of experience in experience design
  • 5+ years leading design projects
  • Bachelor's or master's degree in design discipline

Work Rights

Not specified

Tailored Resume

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