Loan Servicing Collections Specialist

Credit9

Phoenix, AZ, United States
$20.00-$22.00 ph; bonus; medical, dental, vision, ...
On-site
Inbound and outbound calls
Inbound and outbound emails
Sms messaging and online chats
Assist in the daily communications and servicing of past-due accounts on an inbound and outbound basis

Job Summary

  • Assist in the daily communications and servicing of past-due accounts on an inbound and outbound basis.
  • Maintain symbiotically successful relationships between Credit9 and its customers by providing exceptional customer service and professional collections tactics.
  • Benefit from ongoing training and development, opportunity for career advancement, medical, dental, vision, paid holidays, PTO, and 401(k) match.

Matching Summary

Assist in the daily communications and servicing of past-due accounts on an inbound and outbound basis.

Salary

$20.00-$22.00 per hour; bonus; Medical, Dental, Vision, Paid Time Off, 401(k) match

Skills & Requirements

Must-have

  • Inbound and Outbound Calls
  • Inbound and Outbound Emails
  • SMS messaging and online chats
  • Loan Servicing guidelines adherence
  • Call Center technology understanding
  • Collections metrics understanding

Nice-to-have

  • Exceptional customer service
  • Professional collections tactics
  • Personal performance management
  • Flexible and adaptable to changes
  • Professional presentation and demeanor

Key Requirements

  • 3+ years Loan Servicing experience
  • Call Center experience
  • Proficient with Microsoft Office
  • Proficient with Google Suite
  • High School diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter