Digital Support Engineer

Astellas Pharma Europe Ltd

Ciudad de Mexico, Ciudad de México, MX
Hybrid
Service desk automation
Incident management
Itsm platforms integration
Astellas Pharma is seeking a Digital Support Engineer in Mexico City, focusing on enhancing IT support services through digital technologies. The role requires strong IT service management skills and offers a hybrid work environment that values work/life balance

Job Summary

  • The Digital Support Engineer role is designed to enhance the efficiency, responsiveness, and quality of IT support services by leveraging digital technologies.
  • This position aims to streamline service desk operations, improve incident management, and provide innovative solutions that support the overall IT strategy.
  • Astellas recognizes the importance of work/life balance, and we are proud to offer a hybrid working solution allowing time to connect with colleagues at the office with the flexibility to also work from home.

Matching Summary

Match Score: 85

Astellas Pharma is seeking a Digital Support Engineer in Mexico City, focusing on enhancing IT support services through digital technologies. The role requires strong IT service management skills and offers a hybrid work environment that values work/life balance.

Skills & Requirements

Must-have

  • Service Desk Automation
  • Incident Management
  • ITSM platforms integration
  • Data Analytics
  • Technical Support
  • Customer Service

Nice-to-have

  • Embrace new ideas
  • Intelligent risks
  • Unwavering integrity
  • Tangible impact
  • Work/life balance

Key Requirements

  • Minimum 5 years technical support or service desk experience
  • Strong knowledge of ITIL
  • Proficiency in incident, problem and service request management
  • Fluent in English and Spanish
  • High school diploma or equivalent

Work Rights

Not specified

Tailored Resume

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