Principal Digital Support Analyst (global Technical Operations)

Columbia Sportswear

Hybrid
8+ years professional it experience
Mac computer support knowledge
Itil framework incident management
The Principal Digital Support Analyst at Columbia Sportswear is responsible for providing technical support, operational monitoring, and training to users. The role requires a strong background in IT support, problem-solving skills, and the ability to work autonomously in a hybrid work environment

Job Summary

  • The Principal Digital Support Analyst provides technical support to users while responding to requests and conducting operational monitoring.
  • This role requires managing production jobs and proactively identifying trends to drive remediation efforts with technical support groups.
  • Candidates must possess advanced knowledge of Microsoft Windows or Apple environments to efficiently diagnose and implement solutions.

Matching Summary

Match Score: 85

The Principal Digital Support Analyst at Columbia Sportswear is responsible for providing technical support, operational monitoring, and training to users. The role requires a strong background in IT support, problem-solving skills, and the ability to work autonomously in a hybrid work environment.

Skills & Requirements

Must-have

  • 8+ years professional IT experience
  • MAC computer support knowledge
  • ITIL framework Incident Management
  • Microsoft Windows environment expertise
  • Service desk ticket management

Nice-to-have

  • Programming and debugging abilities
  • Code review experience
  • Leadership and training skills
  • Problem determination expertise
  • Regulatory controls knowledge

Key Requirements

  • Bachelor's degree or equivalent experience
  • 8+ years of professional experience
  • Relevant IT certification preferred

Work Rights

Not specified

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