Contact Centre Manager

AIG Malaysia Insurance Berhad

Malaysia
Customer experience and service excellence
Operational excellence & productivity
Future-ready workforce & capability building
Lead the delivery and transformation of customer service operations to ensure a seamless, high quality customer experience across all channels

Job Summary

  • Lead the delivery and transformation of customer service operations to ensure a seamless, high quality customer experience across all channels.
  • Build a high performance, digitally enabled service workforce capable of supporting evolving customer needs.
  • At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.

Matching Summary

Lead the delivery and transformation of customer service operations to ensure a seamless, high quality customer experience across all channels.

Skills & Requirements

Must-have

  • Customer Experience and Service Excellence
  • Operational Excellence & Productivity
  • Future-Ready Workforce & Capability Building
  • Risk, Compliance & Governance
  • Service Transformation & Competitive Positioning

Nice-to-have

  • Agility, collaboration and continuous learning
  • Digitally enabled service workforce
  • Customer insights and business growth

Key Requirements

  • AIG Malaysia Insurance Berhad

Work Rights

Not specified

Tailored Resume

Cover Letter