Senior Manager - Customer Onboarding & Implementation

Team Global Express

Competitive salary above industry st + ards; not s...
Fully remote
Strong leadership experience in customer service
Confidence engaging senior stakeholders
Sharp commercial mindset balanced with advocacy
This role involves leading a specialist team responsible for delivering seamless, consistent, high-quality onboarding from deal won to live operations

Job Summary

  • This role involves leading a specialist team responsible for delivering seamless, consistent, high-quality onboarding from deal won to live operations.
  • The successful candidate will partner across Freight, Operations, IT, Finance, and Shared Services to deliver well-governed implementations fast and smooth.
  • Team Global Express offers competitive salary above industry standards, flexible work including remote options, and an inclusive parental leave policy.

Matching Summary

This role involves leading a specialist team responsible for delivering seamless, consistent, high-quality onboarding from deal won to live operations.

Salary

Competitive salary above industry standards; Not specified; Upskilling, training, mentoring, perks, and discounts included

Skills & Requirements

Must-have

  • Strong leadership experience in customer service
  • Confidence engaging senior stakeholders
  • Sharp commercial mindset balanced with advocacy
  • Ability to drive structured delivery and governance

Nice-to-have

  • Experience in freight or logistics environments
  • Complex operational environment background
  • Customer-obsessed leadership style

Key Requirements

  • Leadership experience in CX or onboarding
  • Freight/logistics experience (desirable)
  • Senior stakeholder engagement capability

Work Rights

Not specified

Tailored Resume

Cover Letter