Managed Services, Service Delivery Manager (bilingual Fr/en)

PwC Canada

Montreal, Quebec, Canada
Base: $112,400 - $162,400; bonus/equity: variable ...
6+ years technology environment experience
Managed services environment experience
Front office applications knowledge
This role involves managing daily operations of managed services contracts to ensure performance standards and service levels are met

Job Summary

  • This role involves managing daily operations of managed services contracts to ensure performance standards and service levels are met.
  • The position requires fluency in both English and French to support clients, colleagues, and stakeholders across Canada.
  • Eligible employees may participate in variable incentive pay programs designed to reward individual and firm-wide achievements.

Matching Summary

This role involves managing daily operations of managed services contracts to ensure performance standards and service levels are met.

Salary

Base: $112,400 - $162,400; Bonus/Equity: Variable incentive pay programs available; Benefits: Competitive compensation package with inclusive benefits and flexibility programs

Skills & Requirements

Must-have

  • 6+ years technology environment experience
  • Managed Services environment experience
  • Front office applications knowledge
  • ITIL support processes application
  • Bilingual English and French fluency

Nice-to-have

  • Cloud applications experience
  • Process improvement and development
  • Team motivation and mentorship skills
  • Change request management
  • Innovative solution delivery

Key Requirements

  • 6+ years working in a technology environment
  • Experience in consulting and Managed Services environments
  • ITILv3 or v4 Foundations Certification preferred
  • Fluency in English and French required

Work Rights

Not specified

Tailored Resume

Cover Letter