Ops Control Lead

Morgan Stanley UK

Not specified; not specified; comprehensive employ...
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Real-time operational performance monitoring
Incident severity management
Staffing adjustment during fluctuations
** Morgan Stanley UK is seeking an Ops Control Lead to oversee operational performance and incident management within its Production Assurance organization. The ideal candidate will have a strong background in technical support, excellent communication skills, and at least four years of relevant experience. **

Job Summary

  • The role is responsible for overseeing real-time operational performance and managing incident severity across the Production Assurance organization.
  • Candidates will lead the response to major Incidents and act as the entry point for Production Assurance areas while mentoring associates.
  • Morgan Stanley offers an environment where teams are relentless collaborators fueled by diverse backgrounds and experiences.

Matching Summary

Match Score: 75

** Morgan Stanley UK is seeking an Ops Control Lead to oversee operational performance and incident management within its Production Assurance organization. The ideal candidate will have a strong background in technical support, excellent communication skills, and at least four years of relevant experience. **

Salary

Not specified; Not specified; Comprehensive employee benefits and perks in the industry

Skills & Requirements

Must-have

  • Real-time operational performance monitoring
  • Incident severity management
  • Staffing adjustment during fluctuations
  • Contingency plan execution
  • Major Incident response leadership

Nice-to-have

  • Passion for providing feedback and coaching
  • Excellent written and oral communication skills
  • Collaboration with Senior Leaders
  • Proactive decision-making capabilities

Key Requirements

  • College Degree or equivalent experience
  • At least 4 years relevant experience
  • ITIL familiarity or Incident Management practices
  • Experience with Service Desk/Deskside practices

Work Rights

Not specified

Tailored Resume

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