Customer Service Representative (gih)

Cigna

Kuala Lumpur, Malaysia
Excellent interpersonal skills
Understand and interpret policy provisions
Respond to inquiries grievances complaints
Delivers straight forward administrative and/or other basic business services in Customer Service

Job Summary

  • Delivers straight forward administrative and/or other basic business services in Customer Service.
  • The successful individual will contribute to providing the highest possible level of service to all our customers thereby assisting in retaining existing business.
  • We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality.

Matching Summary

Delivers straight forward administrative and/or other basic business services in Customer Service.

Skills & Requirements

Must-have

  • excellent interpersonal skills
  • understand and interpret policy provisions
  • respond to inquiries grievances complaints
  • high levels of customer satisfaction
  • excellent attention to detail
  • strong verbal and written communication
  • strong customer focus

Nice-to-have

  • proactive in recommending process improvements
  • ability to quickly identify customer needs
  • advocate for better health

Key Requirements

  • Minimum 2 years experience in contact centre
  • Ability to work under own initiative
  • Ability to organise prioritise manage workflow

Work Rights

Not specified

Tailored Resume

Cover Letter