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Chello PTE. LTD. is looking for a Fashion E-commerce Customer Service Officer to provide exceptional customer service, manage online orders, and assist with showroom try-ons. The ideal candidate should have experience in retail or customer service, particularly in an online fashion setting, and possess strong communication and problem-solving skills.
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Job Summary
The role involves managing online orders from start to finish while ensuring accurate fulfillment and timely shipping.
Candidates will assist customers with showroom try-ons, provide styling guidance, and resolve inquiries via email and social media.
The position requires maintaining accurate records of sales and inventory while collaborating with cross-functional teams to improve the online shopping experience.
Matching Summary
Match Score: 75
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Chello PTE. LTD. is looking for a Fashion E-commerce Customer Service Officer to provide exceptional customer service, manage online orders, and assist with showroom try-ons. The ideal candidate should have experience in retail or customer service, particularly in an online fashion setting, and possess strong communication and problem-solving skills.
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Skills & Requirements
Must-have
Exceptional customer service skills
Online order management experience
Inventory and stock level monitoring
Social media platform engagement
Microsoft Office proficiency
Nice-to-have
Passion for fashion industry
Experience with e-commerce platforms
Strong problem-solving abilities
Ability to work under pressure
Cross-functional team collaboration
Key Requirements
Minimum experience in retail operations or customer service
Diploma or Bachelor's degree preferred
Proficiency with Google Drive and social media tools