Gn - Song - Service - Amazon Connect Platforms - Manager

ANZ

Delhi, India
Aws contact center
Amazon connect flows
Aws lambda and lex bots
Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation

Job Summary

  • Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation.
  • Lead and manage proposals in response to client requests / RFPs across multiple market units to ensure a continuous pipeline of opportunities / projects.
  • Grow the practice and business by engaging in hiring across platforms, along with nurturing, upskilling existing team.

Matching Summary

Lead a team responsible for designing, developing, and implementing contact center transformations on platforms led solutions across Cloud Contact Center transformation.

Skills & Requirements

Must-have

  • AWS contact center
  • Amazon Connect flows
  • AWS Lambda and Lex bots
  • Amazon Connect Contact Center
  • large-scale business transformation

Nice-to-have

  • Pinpoint, Transcribe, Comprehend
  • inclusive and collaborative environment
  • responsible business embedding

Key Requirements

  • Minimum 10 year(s) of experience
  • MBA from a Tier 1 or Tier 2 institute
  • Post Graduation in Business Management
  • 10-14 years of experience

Work Rights

Not specified

Tailored Resume

Cover Letter