This role is responsible for creating and implementing a comprehensive Customer Experience Training and QA framework aligned with European strategy
Job Summary
This role is responsible for creating and implementing a comprehensive Customer Experience Training and QA framework aligned with European strategy.
The manager will foster a culture of continuous improvement while collaborating with regional leaders to increase customer satisfaction and reduce costs.
Candidates must have a proven track record of building high-performing teams and managing talent development in a multi-cultural environment.
Matching Summary
This role is responsible for creating and implementing a comprehensive Customer Experience Training and QA framework aligned with European strategy.
Skills & Requirements
Must-have
Customer Service Training Program Development
Quality Assurance Framework Implementation
Multi-national Cultural Environment Experience
Microsoft Office Tools Proficiency
Team Leadership and Talent Development
Nice-to-have
Innovative Continuous Improvement Practices
Strong Stakeholder Management Skills
Fluent English Communication
Cross-functional Collaboration
Strategic Customer Experience Vision
Key Requirements
Bachelor's degree in Business or Logistics
5+ years experience in Customer Service or Operations