Customer Solutions Growth Consultant

Caterpillar of Australia

Abidjan, , Ivory Coast
Customer focus and satisfaction
Data gathering and analysis
Decision making and critical thinking
Engage closely with customers to create, customize and adapt solutions by leveraging offerings across products, services, digital, technology, rental, used, and financing

Job Summary

  • Engage closely with customers to create, customize and adapt solutions by leveraging offerings across products, services, digital, technology, rental, used, and financing.
  • Focus on solving customer problems at the segment and site level, driving proactive technology adoption and product/services health management using data insights.
  • Lead the development and execution of mid to long-term business development strategy with business partners and a given territory or market.

Matching Summary

Engage closely with customers to create, customize and adapt solutions by leveraging offerings across products, services, digital, technology, rental, used, and financing.

Skills & Requirements

Must-have

  • Customer Focus and Satisfaction
  • Data Gathering and Analysis
  • Decision Making and Critical Thinking
  • Effective Communications
  • Negotiating Skills
  • Relationship Management
  • Value Selling

Nice-to-have

  • Dealer and Commercial Experience
  • Understanding Competitive Testing
  • Proactive Technology Adoption
  • Voice of Customer/Business

Key Requirements

  • Bachelor’s degree in engineering
  • 10–12 years’ experience
  • Senior customer-facing roles experience
  • Proven success driving growth
  • Strong experience delivering customer-backed solutions
  • Deep product and services expertise
  • Strong data and analytics capability

Work Rights

Not specified

Tailored Resume

Cover Letter