Customer Service Representative - Keilor Downs

CommBank

Keilor Downs, Australia
**
Proven experience in customer service
Experience in financial services or retail
Ability to articulate financial terms clearly
** CommBank is seeking a Customer Service Representative for their Keilor Downs location who will provide exceptional banking services to personal and small business customers. The role requires strong communication skills, a customer-centric approach, and the ability to work in a fast-paced environment. **

Job Summary

  • The role involves having in-depth conversations with customers to support their overall banking needs including Home Loans and Business Banking.
  • Employees will complete Financial Health Checks to assess customer needs and provide options through education on digital banking technology.
  • The position requires working within a risk-adverse culture while delivering a seamless banking experience to over 10 million customers.

Matching Summary

Match Score: 75

** CommBank is seeking a Customer Service Representative for their Keilor Downs location who will provide exceptional banking services to personal and small business customers. The role requires strong communication skills, a customer-centric approach, and the ability to work in a fast-paced environment. **

Skills & Requirements

Must-have

  • Proven experience in Customer Service
  • Experience in Financial Services or Retail
  • Ability to articulate financial terms clearly
  • Availability for predetermined roster shifts
  • Strong problem-solving skills

Nice-to-have

  • Genuine interest in customer financial wellbeing
  • Ability to work in busy commercial environment
  • Holistic approach to customer solutions
  • Interest in building a long-term career
  • Championing risk-adverse culture

Key Requirements

  • Proven Customer Service experience
  • Financial Services background preferred
  • Retail or Hospitality experience acceptable
  • Clear communication of financial terms

Work Rights

Not specified

Tailored Resume

Cover Letter