Journey Optimization Analyst

Barclays

Pune, India
Journey design and optimization
Operational transformation
Data led insights
The role is central to shaping Target Operating Models (TOMs), eliminating process debt, and embedding intelligent automation and AI solutions

Job Summary

  • The role is central to shaping Target Operating Models (TOMs), eliminating process debt, and embedding intelligent automation and AI solutions.
  • Drive measurable improvements in customer experience, operational efficiency, and control effectiveness—aligned to Barclays’ transformation strategy and digital-first agenda.
  • Collaborate with stakeholders and use data and MI to identify process optimisation opportunities for capacity creation in relevant business areas.

Matching Summary

The role is central to shaping Target Operating Models (TOMs), eliminating process debt, and embedding intelligent automation and AI solutions.

Skills & Requirements

Must-have

  • Journey design and optimization
  • Operational transformation
  • Data led insights
  • Process design tools expertise
  • Automation and AI technologies
  • Cross-functional teams collaboration

Nice-to-have

  • Customer-centric transformation
  • Agile delivery experience
  • Influencing senior stakeholders
  • Mentoring transformation teams
  • Barclays Values and Mindset

Key Requirements

  • Certified Lean Six Sigma Green Belt or higher
  • Agile delivery experience
  • Proven experience in journey design
  • Deep understanding of TOM design
  • Hands-on expertise with process design tools

Work Rights

Not specified

Tailored Resume

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