Answer on average 24 inbound calls per day from Franchisees and Customers
Job Summary
Answer on average 24 inbound calls per day from Franchisees and Customers.
Diagnose and resolve issues over the phone; utilize shareware programs to direct-connect remotely to a caller’s PC to assist with repairs and updates.
You’ll receive a competitive salary and a great benefits plan, including: Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement.
Matching Summary
Answer on average 24 inbound calls per day from Franchisees and Customers.
Skills & Requirements
Must-have
Windows OS and PC hardware
SQL tools/environments
Remote PC sharing/support tools
Customer service skills (phone and written)
Explain technical steps clearly
Nice-to-have
Familiarity with Flutter
Relentless pursuit of excellence
Sense of purpose and integrity
Key Requirements
Advanced experience with Windows operating systems (Windows 10/11)
Experience with Remote PC sharing/control
Experience using SQL tools/environments
Experience with proprietary software or demonstrated ability to learn software applications quickly