As our Trainer, you’ll deliver engaging learning experiences that drive performance, confidence, and customer outcomes
Job Summary
As our Trainer, you’ll deliver engaging learning experiences that drive performance, confidence, and customer outcomes.
This critical role is responsible for building frontline capability to manage complex hardship conversations professionally, with a focus on vulnerability-aware communication and compliant customer outcomes.
You will see the direct results of your contributions, which will be instrumental in establishing the benchmark for the expanding team.
Matching Summary
As our Trainer, you’ll deliver engaging learning experiences that drive performance, confidence, and customer outcomes.
Skills & Requirements
Must-have
Contact Centre Trainer experience
Design and develop training content
Facilitate learning sessions
Vulnerability-aware communication
Telco hardship support training
Nice-to-have
Passion and curiosity driven
Innovative and thinking big
Challenge the norm
Compassionate and compliant outcomes
Flexible self-starter
Key Requirements
Demonstrated experience delivering training in a contact centre