Home Care Intake Coordinator

Mercy Health

Hughesdale, Victoria, Australia
$43 ph; not specified; salary pyckaging benefits
Support at home knowledge
Home care package knowledge
Valid driver's licence
You will play a vital role in helping individuals access the care they need, blending customer service, sales, and coordination skills to ensure a seamless intake process for our home care services

Job Summary

  • You will play a vital role in helping individuals access the care they need, blending customer service, sales, and coordination skills to ensure a seamless intake process for our home care services.
  • This position requires responding to enquiries, supporting clients to understand benefits and costs, completing administrative tasks, reviewing My Aged Care Portal, and providing quality customer service.
  • Mercy Health is a for-purpose organisation with over 10,000 dedicated, compassionate people, offering more services and deeper care, and is recognised as an Employer of Choice for Gender Equality.

Matching Summary

You will play a vital role in helping individuals access the care they need, blending customer service, sales, and coordination skills to ensure a seamless intake process for our home care services.

Salary

$43 per hour; Not specified; salary packaging benefits

Skills & Requirements

Must-have

  • Support at Home knowledge
  • Home Care Package knowledge
  • valid driver's licence
  • Microsoft Office proficiency
  • Client Management Systems
  • respond to enquiries
  • complete administrative tasks

Nice-to-have

  • resilient and compassionate
  • sales acumen
  • solutions-focused approach
  • cultivate warm relationships
  • unstoppable drive to win business
  • person-centred care planning

Key Requirements

  • Knowledge of Support at Home
  • Knowledge of Home Care Package programs
  • Valid driver's licence
  • Proficiency in Microsoft Office
  • Proficiency in Client Management Systems

Work Rights

Not specified

Tailored Resume

Cover Letter