Customer Service Representative Ii

International Flavors & Fragrances Inc

Bogotá, Colombia
Hybrid
Bachelor's degree required
2-3 years b2b customer service experience
Fluent business english communication skills
This role supports the end-to-end Order to Cash process ensuring accurate and timely order fulfillment for B2B customers

Job Summary

  • This role supports the end-to-end Order to Cash process ensuring accurate and timely order fulfillment for B2B customers.
  • The position offers a hybrid work model operating 3 days on-site and 2 days from home office in Bogotá, Colombia.
  • Candidates will collaborate with Sales, Planning, Export, and Billing teams to resolve customer complaints and optimize workflows.

Matching Summary

This role supports the end-to-end Order to Cash process ensuring accurate and timely order fulfillment for B2B customers.

Skills & Requirements

Must-have

  • Bachelor's degree required
  • 2-3 years B2B customer service experience
  • Fluent business English communication skills
  • Working knowledge of SAP
  • Strong Microsoft Office tools proficiency

Nice-to-have

  • Knowledge of domestic and international trade processes
  • Cross-cultural awareness in regional context
  • Experience with continuous improvement initiatives
  • Collaborative team-oriented mindset

Key Requirements

  • Bachelor's degree (any field)
  • 2-3 years experience in Customer Service or Supply Chain
  • Fluent business English

Work Rights

Not specified

Tailored Resume

Cover Letter