Senior/patient Service Associate/ Associate Executive, Call Centre Shared Service

Singapore Health Services Pte Ltd

Singapore
On-site
Patient appointment coordination
Multi-channel communication handling
Call centre operations
Singapore Health Services Pte Ltd is seeking a Senior/Patient Service Associate/Associate Executive for their Call Centre Shared Service, where the role involves coordinating patient communications and appointments within Singapore's largest public healthcare cluster. The ideal candidate will manage various communication channels and improve the patient experience while potentially mentoring new staff

Job Summary

  • Join SingHealth’s Call Centre Shared Service and support the Radiological Sciences SingHealth Call Centre as the first point of contact helping patients navigate their healthcare journey.
  • You will handle communications from patients, families, healthcare staff, and external agencies, managing appointments and striving for first-call resolution.
  • Senior roles involve managing escalated calls, investigating patient concerns, collaborating across departments, mentoring staff, and contributing to process and system improvements.

Matching Summary

Match Score: 85

Singapore Health Services Pte Ltd is seeking a Senior/Patient Service Associate/Associate Executive for their Call Centre Shared Service, where the role involves coordinating patient communications and appointments within Singapore's largest public healthcare cluster. The ideal candidate will manage various communication channels and improve the patient experience while potentially mentoring new staff.

Skills & Requirements

Must-have

  • patient appointment coordination
  • multi-channel communication handling
  • call centre operations
  • complaint and feedback management
  • data collection assistance
  • process improvement identification
  • mentoring and training new staff

Nice-to-have

  • positive attitude and eagerness to learn
  • strong team player
  • courteous and professional phone engagement
  • collaboration with other departments
  • system testing assistance
  • updating training materials and procedures

Key Requirements

  • Higher NITEC/ NITEC/ GCE A/ O / Level
  • Diploma in service-related field considered for Associate Executive
  • Service industry experience preferred
  • Fresh graduates welcome

Work Rights

Not specified

Tailored Resume

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