Director, Collections & Recoveries

Mission Lane

Remote, US
Base: $146,000-$189,000; bonus/equity: annual ince...
Remote
10+ years progressive collections experience
In-house live agent collections transformation
Performance management infrastructure building
Mission Lane is seeking a senior leader to transform their in-house collections function and deliver a comprehensive maturity roadmap within the first year

Job Summary

  • Mission Lane is seeking a senior leader to transform their in-house collections function and deliver a comprehensive maturity roadmap within the first year.
  • The role requires a proven track record of rebuilding collections operations, establishing performance baselines, and driving measurable improvements in complex environments.
  • Candidates will receive a competitive base salary between $146,000 and $189,000 along with annual incentives, equity, and a comprehensive benefits package.

Matching Summary

Mission Lane is seeking a senior leader to transform their in-house collections function and deliver a comprehensive maturity roadmap within the first year.

Salary

Base: $146,000-$189,000; Bonus/Equity: Annual incentive and equity programs eligible; Benefits: PTO, 401(k) match, wellness stipend, health/dental/vision, parental leave, FSA, life insurance

Skills & Requirements

Must-have

  • 10+ years progressive collections experience
  • In-house live agent collections transformation
  • Performance management infrastructure building
  • Distributed team leadership in collections
  • Organizational change and transformation expertise

Nice-to-have

  • Functional authority with external credibility
  • Data-driven operational planning skills
  • Consumer financial services compliance knowledge
  • High-performing team culture builder

Key Requirements

  • 10+ years of progressive collections experience
  • Background in in-house or third-party collections agency
  • Ability to travel approximately 6 times per year
  • Demonstrated success leading organizational transformation

Work Rights

Not specified

Tailored Resume

Cover Letter