Supervisor, Customer Care Billing And Invoicing

PPD (Thermo Fisher) UK

Sofia, Bulgaria
Bachelor's degree or equivalent experience
3+ years customer care leadership experience
Erp system proficiency
The role involves leading a team of specialists to ensure highest working standards in customer care billing and invoicing activities

Job Summary

  • The role involves leading a team of specialists to ensure highest working standards in customer care billing and invoicing activities.
  • Thermo Fisher Scientific is a global leader in serving science with over $40 billion in annual revenue and a mission to make the world healthier.
  • The position offers excellent opportunities for career growth within a diverse and inclusive Shared Services Center in Sofia.

Matching Summary

The role involves leading a team of specialists to ensure highest working standards in customer care billing and invoicing activities.

Skills & Requirements

Must-have

  • Bachelor's degree or equivalent experience
  • 3+ years customer care leadership experience
  • ERP system proficiency
  • People management and development skills
  • Complex billing and invoicing resolution
  • Cross-functional communication with finance and sales

Nice-to-have

  • Experience in shared services environment
  • Strong analytical and presentation skills
  • Ability to drive process improvement projects
  • Flexible approach to business capacity needs
  • Enthusiasm for collaborative culture

Key Requirements

  • Bachelor's degree from four-year college or university
  • Minimum 3+ years customer care leadership experience
  • Demonstrated ability with systems including Outlook, PowerPoint, Excel

Work Rights

Not specified

Tailored Resume

Cover Letter